original url: 19-explaining-a-misunderstanding

How do you explain if there’s been a mix-up? Paul, the boss, leaves a message. He wants ideas for a new marketing strategy for their new laser-curved fruit range. Anna gets straight down to work but when Paul turns up, Tom gets all the credit. There’s a big mix-up and it’s time for Anna to learn some language that explains there has been a misunderstanding.

Language for explaining a misunderstanding

This episode focuses on politely saying there has been a misunderstanding.

original url: 20-setting-an-agenda

A meeting is on the agenda today! An office meeting has been scheduled, but Paul is running late. He’s asked Anna to take charge and start the meeting without him. She has to learn how to structure a meeting but just as she does, Paul arrives with some exciting news for Anna.

Language for setting an agenda at a meeting

This episode focuses on phrases for setting a meeting agenda.

original url: 21-asking-for-help

Anna is taking the lead on the company’s new stock management system. But she needs some help! She gets some advice from an unlikely member of the team. Find out what it is!

Language for asking for help

This episode focuses on politely asking for help and advice.

Phrases from the programme:

• I would be most grateful if you could give me some help.
• Please could I ask you for some advice?
• I know you’re busy but could you spare me a few minutes of your time please?

Listening Challenge

original url: 22-making-polite-requests

Anna is off to meet Mr Ingle, the warehouse manager, to discuss stock management. But she finds him doing something dangerous and illegal! She needs to ask him to stop it politely. Find out how she makes this request.

Language for making polite requests

This episode focuses on politely asking a member of your team not to do something.

Phrases from the programme:

• Would you mind not doing that please?
• I’m afraid it’s against company policy.
• I’m afraid it’s not permitted.
• Sorry to have to ask you this but…

Listening Challenge

original url: 23-health-and-safety

After accusing Anna of smoking in the office, Paul thinks the team needs an update on their health and safety policy. Find out the phrases you need to talk about being safe at work.

Language for

This episode focuses on the phrases to be used during a fire drill in the office.

Phrases from the programme:

• If you see a fire, raise the alarm.
• Walk calmly to your nearest fire exit.
• Meet at the fire assembly point.
• No smoking on company premises.

Listening Challenge

original url: 24-words-to-use-in-an-emergency

Emergency at Tip Top Trading! Everyone has evacuated the offices following a fire alarm and Anna has to take charge. Is this a real fire emergency or just a drill? Can anything get any worse - well possibly, especially when a man from America turns up unexpectedly.

Language to use in an emergency

This episode focuses on important phrases to use when there is a fire emergency at work.