original url: 13-making-a-pitch
Oh no! Anna’s making a pitch to Mr Lime and his team at Citrus Ventures, but her presentation is not going to plan. Her computer has crashed and the presentation, along with her notes, has frozen.
She’s on her own now and all she can do is talk… but what can she say? This is where she really needs some skills to help her pitch the Imperial Lemon. To pitch something means to do a sales presentation.
original url: 14-giving-feedback
Anna gets feedback from Paul today. Following her successful Imperial Lemon presentation, Anna thinks she’s going to get some good feedback from the boss.
But rather than being congratulated, she’s in trouble because of her poor telephone manner.
However, help is at hand, and from an unexpected person.
This episode focuses on the language used to give feedback.
Phrases from the programme:
Listening Challenge
original url: 15-more-about-telephone-manner
Anna has been told to improve her telephone manner and has welcomed some friendly and useful advice from Denise. They practise some mock phone conversations but Anna receives a real call with a request of a personal nature. How is Anna going to respond? Will her telephone manner be up to the challenge?
This episode focuses on how to talk to a business client on the phone.
original url: 16-politely-refusing
How do you say no politely? Anna needs help following the call from Mr Lime asking her out to lunch. She wants to say no, but doesn’t want to sound rude. Her dilemma is how to refuse his offer politely. She finally plucks up the courage to call him, but how does he respond?
This episode focuses on politely refusing a request to do something.
original url: 17-how-to-place-an-order
Anna continues to sort out the order of Imperial Lemons for Mr Lime. He gives her a call, this time to discuss business. He wants some luxury boxes to put the lemons in and Anna needs to find them if she wants to keep her client happy. When she does she has to email Mr Lime but what should she say?
This episode focuses on placing an order.
original url: 18-writing-an-email
Anna’s having trouble with her emails. She’s been trying to sort out the order of Imperial Lemons for Mr Lime. She sends an email but her choice of text-speak isn’t appropriate and Paul, the boss, isn’t impressed.
Anna needs some help from Tom who always has plenty of advice. Her email is rewritten and sent off, but will that be the end of the matter?
This episode focuses on the correct language to use in an email.
