original url: 07-apologising

Mr Lime is not happy. He ordered grapefruit from Tip Top Trading, but he got pineapples. Time to say sorry! Anna has to apologise and sort everything out. How embarrassing!

Apologising

This episode explores language for apologising.

Phrases from the programme:

• I’m really sorry to hear that.
• That’s totally unacceptable.
• It must have been very inconvenient for you.
• You have my word that we will sort this out.
• And we could include some of our latest-edition imitation oranges to make up for the inconvenience.
• I promise you, it won’t happen again.

Listening Challenge

original url: 08-gving-praise

The boss isn’t happy with Tom! But Anna is told ‘Well done!’ Find out what words he uses to give Anna the praise she deserves…

Language for giving praise

This episode explores language for giving praise.

Phrases from the programme:

• Well done.
• You were in a difficult situation and you handled it well.
• Great job. I’m really impressed.

Listening Challenge

In which country is the big boss of Tip Top Trading based?

original url: 09-checking-information

Anna’s checking up on some orders today. As a result of some embarrassing mistakes in deliveries, Tip Top Trading’s big boss in America has ordered a re-check of every order this month. Let’s hear how she checks on things in the warehouse.

Language for checking information

This episode explores language for checking information.

Phrases from the programme:

• I just want to make sure that…
• Could you possibly clarify…
• I just want to check…
• Just to be absolutely clear…
• One thing I wasn’t sure of was…

Listening Challenge

original url: 10-disagreeing

Tom, Anna and Denise get together to share their ideas about Tip Top Trading’s upcoming launch, but they can’t agree on things! Anna’s ideas are met with some negative comments and she has to learn how to disagree with the other’s viewpoint in a confident but polite manner.

Language for disagreeing

This episode explores language to use when you want to disagree with somebody else’s ideas and put forward your viewpoint..

original url: 11-language-working-long-hours

Someone’s been working very long hours at Tip Top Trading. Anna is burning the candle at both ends – in other words she’s working from early until late preparing for the launch of their latest product – the Imperial Lemon. Denise is concerned about her working overtime, something she would never consider doing. But will Anna’s extra efforts pay off or will she end up selling bananas instead of lemons?

original url: 12-opening-presentations

Presentation time! It’s a big day for Anna as she presents Tip Top Trading’s new Imperial Lemon to Mr Lime at Citrus Ventures. This is her chance to make a big impression on her boss Paul and show that she can really bring in the business. How will her presentation turn out?

Language for opening a presentation

This episode focuses on the beginning of a presentation and how to clearly explain what your audience can expect to hear.